Amazon changes ebook return policy – Locus Online
Amazon announced changes to a controversial policy that allowed readers to return e-books for an automatic refund within seven days of purchase, whether or not they read the book. Once the new policy is implemented, automatic refunds will be limited to books with less than 10% of the book read.
The Authors Guild is proud to report that our discussions with Amazon’s leadership team regarding platform policy…resulted in a major breakthrough…. The planned change will come into effect by the end of the year. Any customer who wishes to return an eBook after reading more than 10% will need to submit a request to Customer Service, which will be reviewed by a representative to ensure that the return request is genuine and complies with Amazon’s anti-abuse policies. This process will create a strong deterrent against buying, reading, and returning ebooks within seven days, and readers who attempt to abuse the return policy will be penalized under Amazon’s policies. The Authors Guild and the Society of Authors, its counterpart organization in the UK, had raised the issue with senior Amazon executives earlier this year. We applaud the dozens of independent writers who have advocated for this change.
We are also grateful to the Amazon team for listening to our concerns and acting in good faith. The Amazon team also reviews individual author accounts for customer return abuse.
This is great news for the authors, and a perfect example of what unions can achieve by lobbying together…. Thanks to the many self-published authors who first brought this issue to our attention.
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